Refund Policy

A legal disclaimer

Effective Date: January 16, 2026
Applicable Region: United States (Sales shipped out-of-state)

1. Overview

This refund policy outlines the procedures, timelines, and conditions under which customers may request refunds for products purchased online and shipped through third-party carriers. The policy is intended to ensure transparency, protect both the customer and the business, and comply with applicable federal and state regulations.

2. Eligible Items

Only products purchased directly from our online store via the official website are eligible for a refund.
Products must be returned in original condition, unused, and in original packaging with all tags and accessories intact.
Custom, personalized, or final-sale items are non-refundable unless completely defective.

3. Refund Window

Customers may request a refund within 30 days of receipt of the product.
Requests made after 30 days may be subject to approval for store credit or exchange only.

4. Refund Process

Contact customer service at malama@delynnajade.com with your order number and reason for the return.
A return authorization and shipping instructions will be provided. Do not return items without prior authorization.
Ship the product using either a prepaid shipping label provided by us or a carrier of your choice. Customers are responsible for return shipping costs unless the item is completely defective.
Once received and inspected, refunds will be issued to the original method of payment within 7–14 business days.

5. Partial Refunds

A partial refund may be issued for items returned damaged, altered, or missing components.
Refunds for shipping fees may not apply if the original shipping was paid by the customer.

6. Damaged or Defective Items

If the item arrives damaged or defective, contact customer service within 7 days of delivery and include supporting evidence (photo or video).
We will provide prepaid shipping for returns in these cases and issue a full refund or replacement upon inspection.

7. Exchanges

Customers may request an exchange instead of a refund for defective or mismatched items.
Exchanges are subject to availability of the replacement product.

8. International and Out-of-State Shipping Considerations

Any items shipped out-of-state may incur additional shipping time for returns.
We are not liable for delays caused by third-party carriers.
Customers must comply with local postal or courier regulations when returning items.

9. Non-Eligibility

Products that are used, worn, washed, or without original packaging are not eligible for a refund.
Gift cards and digital downloads are generally non-refundable.

10. Legal Compliance

This refund policy is governed by federal law and applicable state laws where the transaction occurred.
The company reserves the right to update the policy at any time; updates will be posted on the website and become effective upon publication.

11. Customer Inquiries

For questions about eligibility, shipping, or refunds, customers may contact malma@delynnajade.com.
We strive to respond within 2 business days.